Terms & Conditions

General

Use the Terms & Conditions page to clearly state what your website users and customers can and can't do while receiving services from your online store. This is a legal document that should be prepared with the help of a relevant legal professional to ensure all the relevant information is included.

Generally speaking, the Terms & Conditions should list all the terms of your service, and provide warnings concerning the misuse and/or abuse of of your terms and conditions. If your service includes order delivery, returns, etc., you should include those relevant terms under designated sections. The content below is only meant to be used as a suggestion. You will have to provide your own legally appropriate Terms & Conditions content below.

Placing an order

Welcome to Vivace. By accessing our website, www.vivacelb.com, you agree to these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. These Terms govern the use of the site and the purchase of any products from it. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Delivery

At Vivace, each pair of shoes is meticulously handcrafted with the utmost care and precision. Due to the personalized and artisanal nature of our production process, there may occasionally be slight delivery delays. These delays can arise from the careful attention to detail that each unique pair requires or from unforeseen circumstances.

We deeply appreciate your patience and understanding as we strive to provide you with footwear that meets the highest standards of quality and craftsmanship. Your satisfaction and the exceptional quality of our products are our top priorities. Thank you for choosing Vivace, where every shoe tells a story.

Returns & refunds

At Vivace, we stand behind the quality of our handcrafted shoes. If you discover a fault in the quality of the shoes or if the size does not fit you correctly, you are eligible to make a return. Please note that returns must be initiated within 30 days of purchase and the shoes must be in their original, unworn condition, including all packaging. It is important to us that you have a perfect fit and flawless quality.

However, please be aware that returns for reasons other than quality defects or incorrect sizing are not supported. We encourage you to review your order carefully before making a purchase to ensure your complete satisfaction.