Privacy Policy

Privacy Policy

Welcome to Vivace! We are committed to protecting the privacy and security of your personal information. This policy outlines how we collect, use, and safeguard the information you provide while using our website, www.vivacelb.com. By accessing and using our site, you agree to the terms outlined in this policy.

01. What personal information do you collect?

• Information you provide: We receive and store any details you provide about yourself. This may include your name, address, email, username, phone number, and any other information you provide.
• Automatically collected information: We use automatic processes to collect and store information about you such as your IP address, information provided via website cookie tracking, and other identifying details.
• Information provided by external sources: This may include any details we may receive from shipping couriers we may work with to deliver your order.

02. Why do we collect personal information?

At Vivace, we collect personal information for several important reasons, all of which enable us to provide you with the best possible service and a personalized shopping experience. Here are the key reasons why we gather specific types of information from our customers and website visitors:

1. Order Processing and Fulfillment: We collect personal details such as your name, email address, and shipping address to process and fulfill your orders. This information allows us to manage transactions, communicate with you about the status of your purchase, and deliver your shoes directly to you without any hassle.
2. Customer Support: Your contact information is crucial when you reach out to us with inquiries or need support. It enables us to respond to your questions, provide assistance, and ensure your satisfaction with our products and services.
3. Enhancing User Experience: By understanding how you use our website through usage data, we can improve our site's layout, content, and navigation to better meet your needs. This makes shopping with us more convenient and enjoyable.
4. Personalization: We use your shopping history and preferences to personalize your experience. This means you might see recommendations that are tailored specifically to your tastes, helping you find products you love faster.
5. Marketing Communications: With your permission, we collect your email to send you updates on new products, special offers, and other promotions. This keeps you informed about the latest at Vivace and provides opportunities for you to take advantage of exclusive deals.
6. Security Measures: Collecting certain information helps us to ensure the security and integrity of our operations. It helps in preventing fraud, addressing security breaches, and ensuring that our network and systems are secure.

03. How do we collect personal information?

At Vivace, we collect personal information from our customers and website visitors through a variety of methods to ensure a smooth and personalized shopping experience. Here are the primary ways we gather information:

1. Account Registration: When you create an account on our website, you provide us with your personal information such as your name, email address, and shipping address. This information is essential for making purchases and accessing certain features on our site.
2. Order Placement: During the checkout process, you enter your payment and shipping details. This data is crucial for processing and fulfilling your orders.
3. Newsletter Sign-up: If you opt to subscribe to our newsletter, you will provide your email address and possibly other contact details to receive updates, promotions, and news from us.
4. Customer Support Interaction: When you contact our customer support for help or with queries, you may provide additional personal information that helps us assist you effectively.
5. Cookies and Tracking Technologies: Our website uses cookies and similar technologies to track your browsing behavior, preferences, and to gather analytics. This information helps us understand how visitors interact with our website and improve their experience over time.
6. Feedback and Surveys: Occasionally, we might ask for feedback or conduct surveys where you can volunteer additional personal information. This input is valuable for improving our services and offerings.
7. Social Media: If you interact with our social media channels, we may receive information about you depending on your settings or the privacy policies of these platforms.
8. Promotional Events: If you participate in our promotions or other events, you might provide personal information as part of the entry requirements.

04. What will the collected information be used for, and who will be able to access it?

Employees and staff at Vivace who are involved in order processing, customer service, marketing, and IT security have access to your information. Access is strictly limited to those who need it to perform their job functions.